Return & Refund Policy

At METABRYLFI™, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review the following policy to understand how returns, replacements, and refunds are handled.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must meet all of the following conditions:

• Unused and in its original condition

• Returned with all original packaging and accessories

• Free from damage caused after delivery

• Accompanied by proof of purchase or your order confirmation

Products that do not meet these requirements may not be eligible for a refund.

2. Requesting a Return

Before returning any item, please contact our customer support team to obtain return authorization.

Email: service@metabrylfi.com

Once your request has been reviewed and approved, we'll provide:

• Return instructions

• The appropriate return address

• Any additional shipping guidance, if applicable

Please do not send products back without first receiving authorization, as unauthorized returns cannot be processed.

3. Damaged, Defective or Incorrect Items

We recommend inspecting your package as soon as it arrives.

If you receive:

• A damaged item

• A defective product

• The wrong product

• Missing items from your order

Please contact us as soon as possible and include clear photos of the product and packaging. Our support team will review the issue and work with you to provide an appropriate resolution.

4. Non-Returnable Products

For safety, hygiene, or product-specific reasons, certain items cannot be returned.

These may include:

• Personalized or custom-made products

• Gift cards

• Clearance or final-sale items

• Perishable goods

• Products that have been used, altered, or damaged after delivery

• Items returned without prior authorization

Shipping charges paid at checkout are generally non-refundable unless the return is the result of our error.

5. Exchanges

If you'd like a different product or replacement, the quickest solution is to return the eligible item (after approval) and place a new order for the desired product.

If your original item is defective or damaged, we'll gladly help arrange a replacement where appropriate.

6. European Union Customers

For orders delivered to countries within the European Union, customers have the legal right to withdraw from their purchase within 14 days of receiving the goods.

To qualify:

• The product must remain unused and in resalable condition.

• Original packaging should be included.

• Proof of purchase is required.

This statutory right applies independently of our standard return policy where required by applicable law.

7. Refund Process

After your returned package arrives, our team will inspect the item before processing your refund.

If your return is approved:

• Your refund will be issued to the original payment method used for the purchase.

• Refunds are typically processed within 10 business days after approval.

• Depending on your financial institution, additional processing time may be required before the funds appear in your account.

If you have not received your refund after 15 business days from approval, please contact us for assistance.

8. Return Shipping

Returns must only be sent to the return location provided by our customer service team after your request has been approved.

Return shipments sent without authorization may be refused or delayed.

If a prepaid return label is provided, please use that label exactly as instructed.

Need Assistance?

If you have any questions regarding returns, refunds, or replacements, we're always happy to help.

For the Wild Birds LLC

1365 Chain Bridge Rd

McLean, VA 22101

United States

Email: service@metabrylfi.com

Phone: +1 (703) 761-9443

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (Eastern Time)

Thank you for choosing METABRYLFI™. We appreciate your business and are committed to making every purchase a positive experience.